The Saudi ministry says the Nusuk Umrah service lets pilgrims from outside Saudi Arabia apply directly for an Umrah visa and book their trip services without an intermediary.
The haj.gov.sa FAQ lists two ways to get the visa: designing the Umrah program through an approved electronic platform (the FAQ names Nusk), or contacting the external agent.
Elsewhere in the same FAQ, the ministry says pilgrims from outside Saudi Arabia are linked to operating contracts with Umrah offices in their country accredited by the ministry.
The two statements do not read the same. Before you buy, check on the Nusuk platform itself what applies to pilgrims from Malaysia.
If you use an agent
The Masar service “Inquiry About Qualified External Agents” lets you search for qualified external agents authorised to provide Umrah services, with their contact details. Open the Masar service page
In Malaysia, the Tourism Industry Act says a travel agency or tour operating business may only be run by a company that holds a valid licence.
Check the agency's licence number in MOTAC's table first (see Check a licence).
Fee, stay and permit
The ministry states the Umrah visa issuing fee is estimated at 300 Saudi riyals.
The duration of stay for arrivals with Umrah visas is 90 days.
Permits are displayed and verified on arrival through the Tawakkalna and Nusk apps.
Questions for yourself
Am I comfortable arranging flights, hotels, transport and guidance myself, or do I want one party responsible if something goes wrong?
If you pay directly, keep every receipt and booking confirmation, and share copies with your family.
Compare the final total with an agency's quote using the Compare quotes tool and your own checklist.
