The full company name, address and licence number, written down by the agency.
A copy of the package advert you saw, including its ad approval number (IUxxxx).
MOTAC's guideline asks an advert to carry the terms and conditions (or a website to read them), the Umrah duration, the package price including takaful umrah per pilgrim, the itinerary and a phone number. Ask for all of these in writing for your package.
A written quote that lists flights, hotel names, meals, transport, visa and guidance.
Visa and entry
An Umrah visa cannot be issued by the external agent without service packages (accommodation and transport).
The ministry states the Umrah visa issuing fee is estimated at 300 Saudi riyals.
The biometric (fingerprint) registration requirement has started for arrivals from the listed countries, including Malaysia.
Ask your clinic which vaccinations Saudi Arabia requires of pilgrims, and check the Saudi ministry's site.
Vaccinations are registered in the Tawakkalna app when pilgrims from abroad arrive in Saudi Arabia.
Permits are displayed and verified on arrival through the Tawakkalna and Nusk apps.
Ask the agency which documents it needs from you, and the deadline for each. Write them on your list.
Check your passport's expiry date, and ask the agency how much validity it needs.
Keep copies
Copies of your passport photo page, payment receipts, the contract, and flight and hotel confirmations. Leave one set with family at home.
The agency's emergency phone number and the hotel name, written on paper in your pocket.
If a passport is lost, the Saudi ministry says to contact the company you applied through, then the Enaya Center if the company does not respond.
If something goes wrong there
If a complaint about your group gets no response, the Saudi ministry says you can file it at Enaya centres.
